Experience the passion of hospitality.
This Privacy Policy applies to the Greatlyhotels.com
Greatlyhotels.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.greatlyhotels.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Information we collect
Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Greatlyhotels.com.
Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.
We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
If you have any questions about this Policy or other privacy concerns, you can also email us at info@greatlyhotels.com
Updates to this policy
This Privacy Policy was last updated on 01.01.2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
This terms and conditions applies to the Greatlyhotels.com
Booking Terms and Conditions:
The Greatly Hotels (‘the Company, ‘we’, ‘us’ and ‘our’) accepts bookings subject to the following conditions.
We want to inform you that these conditions will only be applicable for hotel reservations made by clients with the
company. Once you book your stay with us, it means that you have accepted our terms and conditions in a correct manner.
All references in these conditions such as “booking” or “reservation” means the hotel reservation and does not specify
anything particular. Please ensure to read over the terms and conditions on our website to get a clear idea of your
respective rights.
Booking Process and Payment:
To secure the booking, Greatly Hotels requests customers to pay a deposit amount. This is mandatory for all the hotel
reservations and sometimes a higher deposit amount may be requested to cover payment conditions. You need to read over the
booking conditions and general information of the hotel package selected. Any doubts regarding the booking process can be
cleared over the phone or you can send an email to reservations@greatlyhotels.com. The hotel company shall assist you in
any kind of hotel-related matters.
After the deposit, you are required to pay the balance amount within a period of one week. In certain cases,
customers would be asked to deposit the full payment at an earlier stage before the start of the stay. The “balance due date”
will be estimated to the customer at the time of direct contact in our office or through email. In case of non-payment,
the hotel company has the right to cancel your booking at any point of time.
Changes to Booking:
If you are interested in making any changes to your hotel reservation, then you are requested to directly visit our
branch office with your receipts. Changes will be made on the basis of certain emergency conditions alone. We do not entertain
customers to make repeated changes. Minor changes will only be allowed. It will be applicable only under certain conditions.
Cancellation Policy:
Cancellation of hotel reservations is allowed in our hotel company. But, it merely depends upon the situation.
You have the right to cancel the reservation provided under certain circumstances. You need to inform us through call
or email before a stipulated period of time. Cancellation charges will be imposed for customers in few cases. It is
important to know that the amount paid will not be refunded at any cost.
Complaints and Feedback:
If you have any complaints regarding the hotel arrangements, then you have the right to complain to us at
reservations@greatlyhotels.com. We are eager to hear your complaints and solve them to the best extent. You can specify
the type of complaint in the mail and send it to us. Our customer service team will look at the issue and get back to you
within 24 hours.
Our Responsibility for Your Stay:
We ensure to arrange each of the hotel arrangements with great care and attention. Greatly Hotels is responsible for
our employees, agents, and suppliers during your stay. Other than that, we are not responsible for any criminal or violent
act that takes place during the time of your stay. You should act diligently and enjoy your hotel stay. We advise you to stay
away from all kinds of illegal activities during your stay.
Information Accuracy and Advertising:
The information contained on our website, brochures, itineraries, and other advertising material is believed to be
clear and understandable for all visitors. However, there may be errors occasionally and information may be changed at any time.
We request all our customers to check the terms and conditions at the time of booking. If you find anything complicated,
please drop a mail to us at reservations@greatlyhotels.com
(Please carefully review these terms and conditions as they define our respective rights.
By accepting these terms and conditions, you can look forward to a safe and enjoyable stay at Greatly Hotels.)
This cancellation policy applies to the Greatlyhotels.com
Cancellation Policy:
We understand that sometimes circumstances may require you to cancel your tour package, and we have designed
our cancellation policy to be fair and transparent. Please carefully read the following policy before making your booking.
Flight Cancellation Charges: Please note that there will be cancellation charges for flights as per the airlines.
These charges will be applicable regardless of when the cancellation is made.
Holiday Season Cancellation: Please note that no refunds will be given for bookings made in the month of December or during festival holidays such as Diwali, Christmas, and New Year.
Refund Terms:
• Full refund: If the tour is cancelled more than 45 days before the departure date, you may be entitled to a full refund, except for the flight cancellation charges.
• Partial refund: If the tour is cancelled between 45 and 30 days before the departure date, you may be entitled to a partial refund of 50%, except for the flight cancellation charges.
• No refund: If you cancel your tour package within 30 days of booking or within 30 days of the departure date, you will not be entitled to any refund, except for the flight cancellation charges.
Rescheduling: No rescheduling is allowed under the BEST rate policy implementation.
We highly recommend that you carefully read our cancellation policy before making your booking. If you have any questions or concerns, please do not hesitate to contact us. We are here to assist you and ensure that you have a smooth and memorable travel experience. Thank you for considering our tour packages, and we look forward to serving you soon.
